Account Reactivation FAQ

So good have you here! ♡

We have upgraded our store to a new platform on 27th June 2023 and we hope you are enjoying a more comfortable shopping experience.

If you are visiting us for the first time after we implemented this upgrade, you will need to reactivate your account so we can bring over your accrued points and you can look forward to even greater benefits from shopping with us.

If you have any problems logging in to your account, do contact us and we will send you the reactivation link again.

Thank you for your kind understanding.

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Is it mandatory for me to activate my account?

As we have upgraded to a new platform, account holders will have to activate new accounts if you'd like to continue using the points earned from our rewards program. However, activation is not mandatory.

Do take note that use of all vouchers and points can only be done when you are logged in to your account.

Do I have to change my password?

You can use your existing password if you wish to do so.

When do I have to do this by?

You can activate your new account at any time.

Do I have to re-enter all my details? (Address, phone no, email, etc?)

There is no need to re-enter all your details again as they had been migrated securely to our new website. All you need to do is to enter a new password and click "Activate account".

What would happen to my points after I set up the new account?

Your points will remain as it is. Feel free to use them whenever you like.

When do my points expire?

Yes, all points automatically expire in 180 days. That’s 6 long months! So you have time to earn the points and redeem for the rewards you want. There will be no extensions to points that have expired, so do log in often and enjoy your perks.

What's the validity of the promo code?

Expiry date will be on 31st January 2024