Frequently Asked Questions

Glovida Pharmacy is a licensed retail pharmacy in Singapore. You can shop online at glovida.com or visit our pharmacy at 217 Henderson Road, #01-02, Singapore 159555.

Over-the-counter medicines, supplements and health products can be bought straight from our online store. For pharmacy and prescription medicines, you log in, verify your identity with Singpass or by entering your details manually, then either upload a valid prescription or consult our pharmacist or a partner doctor. Our pharmacists review every order before your medicines are delivered or prepared for pickup.

See How It Works for a step-by-step guide.

Yes. Glovida Pharmacy is a licensed retail pharmacy assessed by the Health Sciences Authority (HSA) to have a good track record in handling therapeutic products and in complying with the regulatory requirements to operate as an e-pharmacy. Glovida Pharmacy is operated by GWG Pte. Ltd. (registration number 201706289R).

You can consult our pharmacists or a partner doctor without visiting a clinic, receive medication counselling remotely, and have your medicines delivered to your door, in as little as 90 minutes with Super Express Delivery. If you prefer, you can collect your order for free from our pharmacy at Henderson Road.

We aim to keep medicines affordable and accessible, especially for people on long-term (chronic) medication, through careful management of our inventory and overheads.

You see the price of each medicine before you pay, so you can decide whether the cost works for you.

Our pharmacists also provide medication counselling after your consultation, so you understand the medicines prescribed and have access to reliable, professional advice.

Yes. We make sure the right therapeutic products of the appropriate quality (genuine and HSA-registered) are supplied to the correct patients, as prescribed by their doctors. All medicines are sourced from Singapore.

Our medicines are stored in air-conditioned facilities 24 hours a day to protect their quality. Products that need refrigeration are delivered by cold-chain courier.

We operate mainly online, which keeps our overheads such as rental and staffing costs low, and we buy in bulk to bring down our average cost. This lets us pass the savings on to you.

Our pharmacy at 217 Henderson Road, #01-02 is open Monday to Saturday, 10am to 5pm. We are closed on Sundays and public holidays.

Deliveries run Monday to Friday, excluding public holidays. Our online store is open 24/7, and orders placed outside operating hours are processed on the next working day.

We carry over 200 prescription and pharmacy medicines, plus a wide range of over-the-counter medicines, supplements and health products. Prescription medicines are not listed on our website, so please WhatsApp our pharmacist at +65 8101 5555 to check availability. As we have ready access to most medicines in Singapore, we will do our best to get what you need.

Our range is curated to cover most medical conditions commonly seen in retail settings. What sets us apart is that we can source specific medicines or brands to suit your needs, rather than offering only what is on the shelf.

Our pharmacists can recommend alternative brands of the same medicine. If you prefer a particular brand, we can also order it in for you: pre-order with our pharmacist on WhatsApp at +65 8101 5555 and make an advance payment. Pre-orders can take 1 to 2 weeks, so please contact us early if you need a refill.

Some conditions cannot be assessed remotely, and not all medicines are eligible for teleconsultation. Emergencies such as chest pain, deep or bleeding wounds, severe shortness of breath, seizures, severe pain, sudden weakness, numbness or slurred speech, or a suspected fracture need in-person care. In these cases our pharmacists or partner doctors will advise you to go to the nearest clinic or A&E. In a life-threatening emergency, call 995.

Yes. You can order medicine for your children, spouse, elderly parents or other family members using your own Glovida account, as long as any required prescription is issued in the patient's name.

• Upload a valid prescription that matches the patient's name.
• Let us know if the delivery address or contact number is different from yours.
• Our pharmacists may contact you or the patient for medication counselling, especially for children and elderly patients. For some medicines, such as controlled drugs, we may need to speak with the patient directly.

Read more in Can I order medication for my family members?

You can order from us as a foreigner. When you verify your identity as a foreigner, the prescription step connects you with our pharmacist instead of a partner doctor. Please check with our pharmacist on WhatsApp at +65 8101 5555 whether the medicine you need requires a prescription from a doctor.

Log in to your Glovida account to see your order history. You can also give our pharmacists your full name or phone number on WhatsApp at +65 8101 5555, and they will look up your past purchases.

Different medicines have different age restrictions. Please check with our pharmacists before ordering.

No. Glovida Pharmacy does not provide veterinary medication services.

Every pharmacy and prescription order goes through identity verification and a health check, and our pharmacists review each customer's medication history to prevent misuse. Controlled drugs may need stricter prescriptions, and we may need to speak with the patient directly before dispensing.

Over-The-Counter (OTC) Medicines: you do not need a doctor or pharmacist to buy these. They can be used safely without medical supervision for short-term self-treatment. Examples include paracetamol for low-grade fever or mild pain, activated charcoal for diarrhoea, and lozenges for sore throats.

Pharmacy Only Medicines: you can buy these without a doctor's prescription, but you need to consult our pharmacist first to make sure you get the right medicine for your condition. Examples include some antihistamines, mild steroid creams, and cough, cold and pain medicines.

Prescription Only Medicines: you can buy these only with a prescription from a registered doctor. Examples include antibiotics and medicines for chronic conditions, such as blood pressure and diabetes medicines.

Not sure which type you need? WhatsApp our pharmacists at +65 8101 5555.

You can buy over-the-counter medicines, Pharmacy Only medicines and Prescription Only medicines, as well as supplements, personal care and other health products. Contact our pharmacists on WhatsApp at +65 8101 5555 to find out how we can support you and your family.

WhatsApp our pharmacists at +65 8101 5555. When you order pharmacy medicines, you can also book a pharmacist consultation at checkout. This consultation is free. For general enquiries, email enquiries@glovida.com or call +65 9637 4337.

Pharmacists are highly trained healthcare professionals. While they cannot diagnose medical conditions, they can advise you on:

• Medication information: how your medicines work, side effects, dosages, and interactions with other medicines or food.
• Over-the-counter and Pharmacy Only medicines: suitable medicines for common ailments such as colds, allergies, pain and digestive issues.
• Prescription Only medicines: questions about medicines your doctor has prescribed, including possible interactions.
• Chronic disease management: managing conditions such as diabetes, high blood pressure and asthma, including taking medicines on schedule and lifestyle changes.
• Smoking cessation: support and recommendations to help you quit.
• Family planning: birth control options and emergency contraception.
• Diet and nutrition: basic nutrition advice, supplements and vitamins.
• Medication management: organising your medicines, especially if you take several.

See Chat with a Pharmacist: What Can I Ask? for more.

Common conditions you can ask our pharmacists about include:

• Coughs, colds and sore throat
• Allergies
• Pain and headaches
• Gastrointestinal issues such as indigestion, heartburn or diarrhoea
• Minor skin conditions such as rashes, insect bites and minor burns
• Common eye and ear infections
• Sleep problems
• Women's health, such as menstrual cramps, yeast infections and urinary tract infections (UTIs)
• Minor injuries such as cuts, scrapes and bruises
• Cold sores and herpes
• Minor digestive disorders such as acid reflux or irritable bowel syndrome (IBS)

Yes. Our pharmacists are registered with the Singapore Pharmacy Council and are qualified healthcare professionals who have gone through rigorous screening, training and credentialing.

1. Start your order: log in, then start from our Pharmacy Refill page, or add the medicine to your cart if it is listed on our website.
2. Verify your identity: use Singpass (MyInfo) or enter your details manually.
3. Prescription: if you have a valid prescription, upload a clear photo or scan. If not, book a teleconsultation with one of our partner doctors, who will issue an e-prescription if appropriate.
4. Health check: answer a few medical questions so our pharmacists can dispense safely.
5. Pharmacist review: our pharmacists check your order, provide medication counselling and confirm delivery or pickup with you.

See How to Upload Your Prescription for details.

Yes. Your doctor must give you your prescription if you ask for it. Upload a clear photo or scan of it when you order. As required by Singapore regulations, we will then arrange to collect the original paper prescription, and deliver your medicine once it has been received and verified. See What Makes a Valid Prescription in Singapore.

Ask your doctor for a paper prescription. Upload a photo or scan of it when you order, and we will arrange to collect the original. If you need help, WhatsApp our pharmacist at +65 8101 5555 or email enquiries@glovida.com.

Yes. Paper prescriptions from other clinics, hospitals or GPs are accepted. Upload a clear photo or scan when you order. Faxed or emailed copies are not valid for dispensing on their own, so we will arrange to collect the original before your medicine is dispensed.

Yes. You will receive an order confirmation by email. For orders with pharmacy or prescription medicines, our pharmacy staff will also contact you separately to confirm your prescription and delivery details. For Pharmacy Refill orders, we email you an invoice with payment instructions, followed by a receipt once you have paid.

A doctor first needs to assess your condition before we can advise how much medicine can be dispensed.

Depending on your condition and diagnosis, doctors usually prescribe enough medicine to last until your next appointment. For stable chronic conditions, supply is normally given for no more than six months.

We do not carry psychiatric medications at the moment.

Yes. Please WhatsApp our pharmacists at +65 8101 5555 to find out more.

We encourage you to follow up with your specialist so your condition can be monitored closely. For refills of medicines for stable chronic conditions, you can book a teleconsultation with one of our partner doctors, who will assess your condition before prescribing the medicines needed.

No, we do not offer automatic refills. For a repeat supply, place a new order through our Pharmacy Refill page.

We are not allowed to return the original prescription once it has been dispensed. You will receive an invoice or receipt by email for your records instead.

A teleconsultation with one of our partner doctors starts from $18, depending on the length of the consultation, the seniority of the doctor and the number of conditions discussed. The fee is added to your order when you book.

For orders placed on our website, pay securely at checkout. For Pharmacy Refill orders, we email you an invoice after our pharmacist has reviewed your order, and you can pay it online by credit or debit card, or PayNow.

We accept:

• Visa, Mastercard, American Express and UnionPay
• PayNow
• GrabPay and ShopeePay
• Alipay and WeChat Pay

The options available for your order are shown at checkout.

This depends on your insurance policy. Please check with your insurer whether medicines bought from Glovida Pharmacy can be claimed.

Delivery within Singapore:

• Standard Delivery: $3, free for orders of $30 and above. Delivered in 1 to 3 working days.
• Express Delivery: $12. Delivered within 3 to 5 hours.
• Super Express Delivery: $18. Delivered within 90 minutes.
• Cold-chain Delivery: $4.99 for orders with refrigerated items, delivered the same day. Not covered by free shipping.
• Store Pickup: free, with no minimum spend.

Same-day delivery applies to orders approved by our pharmacy staff before 3pm on a delivery day (Monday to Friday, excluding public holidays). Orders approved after 3pm are delivered on the next working day. For prescription and pharmacy medicines, we recommend Express or Super Express Delivery.

See our Shipping Policy for full details, including international rates.

We deliver to all locations on mainland Singapore except:

• Restricted and high-security areas, such as military bases and prisons
• Offshore locations, such as Jurong Island and Sentosa
• P.O. Box addresses

Yes. Store Pickup is free, with no minimum spend.

• Where: 217 Henderson Road, #01-02, Singapore 159555
• When: Monday to Saturday, 10am to 5pm, excluding public holidays
• Ready time: usually within 2 hours during operating hours. We will notify you when your order is ready.

Orders with prescription or pharmacy medicines must be approved by our pharmacy staff before collection, so please wait for your ready-for-pickup notification. Bring your order number and the name on the order.

• Standard Delivery: 1 to 3 working days
• Express Delivery: within 3 to 5 hours
• Super Express Delivery: within 90 minutes
• Cold-chain Delivery: same day

Same-day timings apply to orders approved by our pharmacy staff before 3pm, Monday to Friday, excluding public holidays. Orders approved after 3pm are delivered on the next working day.

Yes, we ship to selected countries, with fees from S$20 to S$250 depending on the destination. International orders usually take 5 to 21 working days. Import duties and taxes are paid by the recipient, and some items cannot be shipped to certain countries. Please check with our pharmacist on WhatsApp at +65 8101 5555 before ordering pharmacy or prescription medicines for overseas delivery. See our Shipping Policy for the full list of rates.

Please check your package when it arrives. If it looks damaged or the seal has been tampered with, tell the delivery person straight away and return the package to them.

Contact us directly at enquiries@glovida.com within 7 days of receiving your order for any replacement or refund. We will refund the value, issue a credit note or replace the item if:

• it was delivered damaged, or past its expiry date
• you received the wrong item, or an item you ordered and paid for is missing
• you were charged more than the value of the item, in which case we refund the difference

If we deliver an item you did not order, we will collect it from you. Refunds are made to your original payment method within 7 working days. See our Refund Policy.

No. For safety and hygiene reasons, medicines sold cannot be refunded or exchanged.

You can arrange in advance for a family member or someone you trust to receive the package for you by giving them the four-digit verification PIN.

If no one is around, the delivery person will contact you to reschedule within the same day. If the second attempt is unsuccessful, the package is returned to Glovida Pharmacy, and an additional delivery charge applies to send it again.

We have strict controls in our delivery process. To protect your package, you will receive a four-digit verification PIN before delivery, which you give to the delivery driver to receive your order.

Our delivery partners follow Good Distribution Practice and the Singapore Standard guidelines for the supply and delivery of medicines, so their quality and integrity are maintained throughout delivery. Refrigerated items are delivered by cold-chain courier.

Yes. We send you a tracking number once your order has shipped, and you can see your order status by logging in to your Glovida account. For questions about a pharmacy or prescription order, WhatsApp our pharmacists at +65 8101 5555.

Yes. All medicine packages are sealed, and medicine names are not shown on the outer packaging. Only the recipient can see what is inside.

Yes. Your identity details, prescriptions and health information are only accessed by our authorised pharmacy staff and the partner doctor you consult, and are kept strictly confidential. See our Privacy Policy for how we handle your personal data.

We take patient safety and confidentiality very seriously. Verifying your identity, mobile number and delivery address makes sure the right medicines reach the right patient. You can verify quickly with Singpass (MyInfo) or by entering your details manually.

Yes. WhatsApp uses end-to-end encryption, so only you and the recipient can see the content. For more details, see the WhatsApp Security page. You can also upload your prescription directly when you order, as a JPG, PNG or PDF file.