退款政策

IMPORTANT: We advise Customers to contact us directly regarding all replacement and refundable matters instead of the products' manufacturers so that we can expedite and resolve the issue.

GLOVIDA shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us by email at enquiries@glovida.com. Returns/Refunds can be arranged under the following circumstances:

1. If any Product has been delivered in a damaged condition, or if the Product's expiry date has passed, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, GLOVIDA shall either refund the Customer the value of that Product, issue a credit note or replace the Product.
2. If any Product which was not included in the Customer's order is delivered to the Customer, GLOVIDA shall collect the Product from the Customer.
3. If the Customer has been charged for a Product which has not been delivered, GLOVIDA shall refund or credit the Customer the value of the Product as originally charged to the Customer.
4. If the Customer is charged more than the value of a Product, GLOVIDA shall refund or credit to the Customer the difference.

All refunds will be made via the same mode of payment on which the original purchase was made within 7 working days.

All replacements of Products shall be effected in the shortest time possible.